Some patients who attend urgent surgeries have problems that could have been managed in other ways: coughs, colds, sore throats, diarrhoea and other minor illnesses do not usually need to be seen by a doctor and you can seek information and advice from your pharmacist or on the internet (see www.nhs24.com).
When booking your appointment please consider whether your problem genuinely needs medical attention or whether you could get the right treatment elsewhere. Please see our practice website for advice on the best way to access health services at www.dalhousiemedicalpractice.co.uk.
Consultations are by appointment and are available between 08:30 - 18:00. You can book in person at reception or- over the telephone on 0131 537 9844.
Our system allows you to book an appointment with a GP or Practice Nurse of your choice. If your problem is too urgent to wait for the next routine appointment you may be seen at one of our urgent surgeries.
We also offer appointments outwith normal hours which are available on a rotational basis. We offer morning appointments from 7.10am, evening appointments up to 6.40pm. Please phone reception for availablility.
Please remember that an appointment is for one person only. Your appointment is only ten minutes long and normally only one probem can be dealt with effectively at a single appointment. If you feel you will need longer than this then please ask for a double appointment when booking.
If you feel that your problem could be dealt with over the telephone rather than by attending the surgery you can request a telephone consultation. Telephone appointments can be arranged by phoning 0131 537 9844. Telephone appointments are five minutes long. When arranging a telephone appointment please ensure that you do not use a system that blocks 'withheld numbers'. For confidentiality reasons we do not leave our telephone number and we will only leave a message on a personally named answering service.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
The practice strives at all times to offer patients continuity of care by offering the GP of your choice when you make an appointment.
Missing your appointment or being late
If you cannot attend your appointment, please let us know as we can offer it to someone else. If you continualy miss appointments you may be asked to register with another practice.
If you are late for your appointment, it means that everyone else who is seeing the doctor or nurse after you will be kept waiting.
If you turn up late by more than 10 minutes for your appointment, you will not be seen and you will be asked to re-book your appointment.