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Complaints Policy
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you feel you have a complaint please can you call the surgery in the first instance on 0131 370 3999 after 11am and we will discuss this with you to try and resolve the issue. If you still do not feel the issue has been resolved please put your complaint in writing to our practice manager Laura Gillies at Dalhousie Medical Practice, Bonnyrigg Health Centre, 109-111 High Street, Bonnyrigg EH19 2ET.
Further written information is available regarding the complaints procedure from reception.
Important
If your complaint is related to difficulty obtaining a GP appointment or other support you need from us please see this statement from our local LMC. This explains how drastic cuts to our funding are affecting our ability to provide the care we would like to. We would encourage you to raise this issue with your local MSP.
Dalhousie Medical Practice
Bonnyrigg Health Centre
109-111 High Street
Bonnyrigg
EH19 2ET
Telephone: 0131 370 3999
