Rights and responsibilities of patients


You have the right to be:

·         treated with dignity, courtesy, respect and confidentiality at all times, irrespective of ethnic origin, religious belief, gender or sexual orientation, personal attributes or the nature of your health problem.

·         given a choice in your care whenever possible

·         given the opportunity to ask questions about your treatment and to refuse treatment if you so wish

·         given as much information as you wish so that you feel able to take part in decisions about your treatment

·         given access to your records (under the Data Protection Act)

·         offered an interpreter if necessary

·         assured that all information given to our staff will be treated as confidential

·         given a choice about taking part in research and teaching


You are responsible for:

·         making and keeping appointments

·         notifying the surgery ASAP if unable to keep your appointment

·         contacting the surgery to check on results of tests

·         ordering repeat prescriptions in adequate time

·         informing the practice of any change of name, address or telephone number

·         turning off mobile phones when attending appointments

·         behaving in an acceptable manner


Zero tolerance of abusive behaviour


Dalhousie Medical Practice tries at all times to deal with patients in a dignified and courteous manner. In return we expect that the same be shown to all staff at the health centre.

Whilst we understand that a visit to the doctors can be stressful or worrying, we will not tolerate aggression or abuse.


Any patient being threatening or abusive to any other person within the health centre may be removed from our practice list without further warning.


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