Some patients who attend urgent surgeries have problems that could have been managed in other ways: coughs, colds, sore throats, diarrhoea and other minor illnesses do not usually need to be seen by a doctor and you can seek information and advice from your pharmacist or via NHS Inform at www.nhsinform.scot or NHS 24 at www.nhs24.com
When booking your appointment please consider whether your problem genuinely needs medical attention or whether you could get the right treatment elsewhere. Please see our practice website for advice on the best way to access health services at www.dalhousiemedicalpractice.co.uk
Due to COVID restrictions, consultations are same day only and held over the telephone, unless our clinician feels it is necessary for you to be seen in person. To book a telephone consultation with our Clinical Team, please call us at 0131-370399. Phone lines are open Monday to Friday from 08:30 until 18:00, excluding bank holidays.
When arranging a telephone appointment please ensure that you do not use a system that blocks 'withheld numbers'. For confidentiality reasons we do not leave our telephone number and we will only leave a message on a personally named answering service.
We also offer phone appointments outwith normal hours from 08:15. Please phone reception for availability.
Please remember that an appointment is for one person only. Your appointment is only ten minutes long and normally only one problem can be dealt with effectively at a single appointment. If you feel you will need longer than this then please ask for a double appointment when booking.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Treatment Room Services
The Treatment Room Services offer appointments for blood tests, dressings, minor injuries, Vitamin B injections. To make an appointment with the Treatment Room please phone the Community Desk on 0131 537 9945.
The practice strives at all times to offer patients continuity of care by offering the GP of your choice when you make an appointment.
Missing your appointment or being late
If you cannot attend your appointment, please let us know as we can offer it to someone else. If you continually miss appointments you may be asked to register with another practice.
If you are late for your appointment, it means that everyone else who is seeing the doctor or nurse after you will be kept waiting.
We will attempt to call you twice via the telephone and if you don't answer, you will be asked to re-book your appointment.